Two people have responded to you, maybe you need to be more specific as to your needs if they were unable to help?
If your issue is budget I would recommend taking this back to Support and getting some guidance there.
Try to remember that you’re not paying for the time it takes to fix the problem, but the expertise it requires for someone to be able to pinpoint and fix quickly. If it’s simple then it’s probably within your gift to stretch a little and learn.