The discussion revolves around the need for canned staff notes on Replit Ask, specifically for handling duplicate bug reports. not-ethan explains the current process of copying and pasting a template staff note, which can be time-consuming. Moin suggests editing the post created when closing a topic as a temporary workaround. However, JammyDodger reveals a shortcut (shift+ctrl+i) that can pull up the template box in a staff note on desktop. not-ethan and adaline emphasize the need for a more accessible solution, particularly on mobile devices, as the current workaround is clunky and not all staff members are comfortable with keyboard shortcuts.
On Replit Ask we handle duplicate bug reports and duplicates in a unique way. If they add value we merge them into the original like on other forums but if it does not we close the duplicate and add a staff note sayings its dupe and linking to the original as a sign post (at least for the people that do search).
So every time there is a duplicate I need to go to the topic where we have the template, copy it, go to the duplicate topic paste it in then get the link to the original. If we had canned staff notes it would make it so much easer since we just need the link to the original topic then press a few buttons to get that template
As long as the feature is not added, maybe it is an alternative to edit the small post that is created when you close the topic. You have a full editor there. So you could add your template there and people reading it will find the link there
Running into this same need. Mobile users don’t have a way to use templates without an incredibly clunky workaround of starting a post to use the template function and copying and pasting. Also, even for users on desktop, remembering keyboard shortcuts is easy for more technically minded folks but not all of our staff are comfortable with such things.
