Contact email receives too much notifications

Product Support

AI-generated summary

The discussion revolves around reducing excessive notifications sent to the contact email due to automatic messages like ‘thank you’ for trust level changes. hellekin explains that the contact email is CCed on these messages, leading to information overload. supermathie suggests checking the contact email and site contact username settings. RGJ clarifies that configuring a user in site contact group name results in that user receiving copies of all private messages, and suggests adjusting notification settings. hellekin emphasizes the need for a way to notify a group without being overwhelmed by every trust level change. Kartoon proposes removing the contact group from the site contact group name field, but hellekin clarifies this isn’t the goal. RGJ concludes with a solution: set the contact email to a group inbox and leave the site contact group name empty to avoid unnecessary notifications.

1

In some settings, the contact email is Cced on “thank you” messages that are sent to users changing trust levels, and other similar emails. Can those be muted?

I’m not certain how this came to be, but it’s quite a lot of messages and their usefulness is not always obvious to the contact team.

2

What kind of settings would that be?

3

Depending on what you want to change, look at either contact email or site contact username.

Sounds like you’ve changed the latter and people are replying to automatic messages?

4

People are not replying, the contact email/username is sent a copy.

Sorry I’m being terse I’m on the road

6

This is the kind of message we get: you can see that the contact group is copied…

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Note that we also receive “Thanks for spending time with us!”

Also, here are the required ‘contact’ settings:

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7

Remove "contact’ from the “site contact group name” box and leave it empty instead

8

So that there is no contact team anymore? Nope.

9

So if you configure a user in site contact group name then that user will receive a copy of all those PM’s.
If you don’t want to get notifications for those, you should change the email notification settings for that user.

10

But then a user is not a group, so only one person will receive those messages.

I think the issue here is not about who received notifications or not, not whether they are sent on the site or by email.

The issue is information overload. There should be a way to allow a group of people to receive contact email, while not being notified of every single change of trust levels. The latter initiation is important, but surely there are other ways to track it. Contact emails should be reserved to humans trying to contact humans.

11

So you’ll need to

  • configue whatever@forum.example.com as the contact email
  • configure that as the incoming group inbox email address for the group of people that needs to receive those emails
  • leave site contact group name empty.