Best practices for communicating to user base

Do you have CRM capabilites for the community or a way to create a custom email (we are still relatively new to discourse so still exploring the possibilities)

Our community is linked to our membership CRM so when there is something particularly important we find email works better.

What you could do is make it as standard that the announcements category is watched and tracked by everyone so they will be sent an email when there is a new post unless they change their preferences.

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