I have a user who lost their encryption key and asked for help, how can I help them to set a new one?

Hmm, I don’t believe we have any guidance in the plugin’s category (#encrypt) on what to do if the key is lost (cc: @JammyDodger). I believe the thing to do here is have the user disable and re-enable: [image] They will lose access to all encrypted messages and need to be re-invited IIRC.

[image] Robert: email encryption key Are you referring to the discourse-encrypt key? If you did mean email encryption, what plugin are you using to provide encrypted emails?

Yes the plug-in which gives a 12 word key (or similar) when you set it up, can something be done to get a new one for him?

I’ll pass this on then report back, thank you!

[image] Michael Brown: the thing to do here is have the user disable and re-enable: Finally got a reply back it worked, thank you :slightly_smiling_face:

Lost discourse-encrypt key

Product Support

MarcP (MarcP) June 24, 2024, 10:23pm 4

I think it’s called encryption for a reason. If you do not have a backup of the key, you lose access to the contents encrypted with that key.

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Lost discourse-encrypt key

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