Built-in group moderators has ‘Default notification level for group messages’ set to ‘Watching’, but no emails are sent to members of this group on new group PMs (‘Email me when I am sent a personal message’ is enabled in users’ profiles, and email notification for group PMs works for all custom gro…

I’ve just given this a run-through here on meta and I received an email for the PM notification: [moderator PM notification received] Is there any info in your email logs about ones being sent or skipped?

There’s nothing in the mail logs (Admin web console) when sent to @moderators. If I send PM directly to group members email is logged and delivered. Are there any more datailed logs on disk for me to check?

I think I would track this backwards. If they didn’t get the email, did they get the PM notification? If they didn’t get the PM notification in the first place then I would check whether they have the moderators inbox as ‘Watching’ (even if it’s default Watching, individuals may not have that set de…

[image] JammyDodger: whether they have the moderators inbox as ‘Watching’ (even if it’s default Watching, individuals may not have that set depending on when the default was set, or if they’ve changed it) It seems that most members have set notifications for this group to 2, but there is one …

That one certainly sounds like they should have been sent an email. And there’s definitely no corresponding email log in either Sent or Skipped when you filter by their email/username?

[image] JammyDodger: That one certainly sounds like they should have been sent an email. That was my understanding too. [image] JammyDodger: And there’s definitely no corresponding email log in either Sent or Skipped when you filter by their email/username? Positive (no entries for th…

Email notifications not sent for PMs to built-in groups

Support

JammyDodger July 8, 2024, 9:58am 4

I’ve just given this a run-through here on meta and I received an email for the PM notification:

Is there any info in your email logs about ones being sent or skipped?

Topic		Replies	Views
Email notification for private group messages Support	16	1337	August 8, 2021
Watching group PMs by default Feature	24	5987	May 26, 2017
Group email notifications are not sent when set to Watching First Post Bug	1	510	June 9, 2023
Force notification email on (group) message Support	7	1239	September 16, 2020
Inviting a group to a message does not trigger a notification mail Bug	10	1925	March 5, 2018

Email notifications not sent for PMs to built-in groups

Related topics