This is where maybe having a group made for community liaisons is a good idea that could be composed of team members and partners who might be interested in helping out.
I do appreciate that by volume why yous would not want everyone pinging team for everything under the sun. Also understandable in I presume special private categories for paying customers to have priority and even then by volume can be taxing.
Like others have said though either way do really appreciate the team’s interaction even under the current umbrella 
. As the interaction experience is imho 99.7% highly positive.
Now with Jam’s departure in the roll. Is it or was it okay to @mebtuon the community liaison as long as it is not being done needlessly? Is it still High? Perhaps a post with examples of when it is okay to poke the community liaisons? With example of inappropriate mentions.
I have been in the all in one position with 6000 family active members during a kislxkstarter for a company as a volunteer. So I do appreciate the burnout factor. As the company did have members on the mod team but were not moderator minded. So extremely rare for them to do any moderation if the forum. I was also a community liaison as they recognize the value of having a non company community member being a voice to represent and also guide the community.
Though they do once in awhile send me some products as appreciate. And even bumped me to admin to look after upgrading and such.