Discourse AI - AI triage using Persona

A few questions

  • Do you have to exclusively use silent mode? Can I have reply as whisper selected? Im assuming it doesn’t matter as there is no reply (from a UI perspective we should probably disable certain options if it doesn’t depend on it)

  • Does it need to be only Forced tools? What about just regular tool calls from the persona? What if the persona has no Forced tools?

  • I think we should put a disclaimer for this option given the dependency on Custom tools and having forced tools selected via the Persona

  • Going back to the use cases I think this changes the name of this feature from AI auto responder back to AI triage via Persona since this option doesn’t have “auto-responses” that are visible or invisible (whispers)