Hello, and thanks for reading! Our community lost its primary technical administrator, and because of that they have created a single point of failure for us in a number of ways. Recently, one of the admins noticed that transactional emails were no longer being delivered, and I am the only active …

[image] qtenny: While backups on S3 are as recent as last week we do not have access to the S3 bucket If backups are going there, you do have access to it. And yes, so does whoever owns that bucket. [image] qtenny: Are there paid discourse services that could help us? Feel free to ope…

That’s a tricky position to be in - you have my sympathy. Personally, I would very much want to get a backup before trying a rebuild. If the regular backup process isn’t useful to you (because it sends backups somewhere inaccessible) then I’d try somehow to get a database backup using the command l…

[image] Ed_S: But in both cases you will need sufficient local disk space. Thank you - my general idea if we could do a backup would be to indeed redirect the backup to a local disk instead of S3 and we would have space for it. It’s my fault that I didn’t figure out the local backup last nig…

[image] pfaffman: [image] qtenny: While backups on S3 are as recent as last week we do not have access to the S3 bucket If backups are going there, you do have access to it. And yes, so does whoever owns that bucket. Can you help me understand this? Are you saying that credentials mus…

If the S3 bucket has backups as recent as last week, then Discourse has credentials to the bucket. They are probably in app.yml or in the site settings. But you don’t need access to the S3 bucket yourself, you should be able to download the backup through Discourse. Do you see the backups in /admi…

[image] qtenny: Are you saying that credentials must be present if backups are being routed there? Yes. If you are backing up to S3 then the credentials are in your database or in the yml file. [image] qtenny: Would literatecomputing be able to get a local backup and restore our existing…

I’m just a noob but could [image] qtenny: I tried to upgrade node, and received an error that a particular file required administrative access during the install, and I needed to run a chown command to change privileges. I did that, but it made no difference. be from recent topic reported ow…

I have root access. I did do a command line back up, but it pushed to S3. Thanks to @pfaffman ’s comments I’m now realizing I can try pulling the backup from S3 down to local - I just need the time to attempt it.

Do you see the setting backup_location in the settings in the UX (or the server is down so you can’t see?)

[image] qtenny: received an error that a particular file required administrative access during the install, Do you mean this warning? WARNING: containers/app.yml file is world-readable. You can secure this file by running: chmod o-rwx containers/app.yml It’s a warning. For many years, the d…

Failed Rebuild of Poorly Maintained Server w/ Ownership Issues - Looking for Help

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Heliosurge (Dan DeMontmorency) March 24, 2025, 7:37pm 17

Just a general question. What are the specs on the server? Including OS version.

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Failed Rebuild of Poorly Maintained Server w/ Ownership Issues - Looking for Help

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