Do you have any suggestion on how to better handle this?
It’s a problem that I’ve personally never faced, so I’m curious to hear if you have a recommendation 
Until that time, I think @KhoiUSA, @Ed_S and @ondrej nailed it in their initial replies:
Quick note: when looking through the lens of People, Process, Technology; a lot of times, we community managers look at Technology for solutions, while often it’s much better to deal with the People part first