so you are blaming the tooling for what exactly? what is the “hole”? I’ve read all your posts in this topic and I am really struggling to see what your point to all this is, other than that you are unhappy with the moderation on another forum that happens to use Discourse.
what undesirable outcomes? that you had a post flagged that you didn’t agree with? how is it the “tooling” that is at fault here?
is this what you are asking?
if you have over-zealous flaggers, perhaps you can create a custom group for such users then omit them from this setting (and maybe lock them to TL-1), or trust level rate limits, etc. flags start pms with moderators so you can appeal there.
Seems that the problem you are talking about is the way the system automatically responds to flags when there is not moderator presence to review those and they are just left unresolved? Thousands of members may be too many for this community where you are experiencing this.
Would a solution to this be a change in settings so that there isn’t an automatic response to community flag reports, but those just go to alert a moderator who can make a decision about those? If the mods/admins at the site you are talking about aren’t open to new ideas like that then there may be nothing you can do.
You could indeed adjust the hide post flag threshold. However then you risk having posts visible that maybe should be hidden until properly reviewed.
In my experience be it a Discourse Forum, Reddit, FB etc.. is often ppl are too impatient and expect quick resolutions. Well maybe a complete culture issue as you find this also with purchased products that require after sales support.
Sure if the forum is experiencing rapid growth then the mod team may not have time to scale up accordingly.
Here’s a thought: if the community has become large and too many flags are low-quality, how about removing the ability to flag from TL1 and move it up to TL2? The TL2 users will presumably be among the better behaved and more committed members of the community, and have more to lose if threatened by demotion for misuse of flags.
Censorship is a strong word and may not be correct to use in this context.
While you are a guest at someone else’s site they have a right to edit what you want to publish in public view with their platform.
If a government is prohibiting you from publishing what you want on your own site or with multiple different platforms/publishers then that may be censorship.
Apologies if my last post wasn’t in support of this vision, someone flagged that but mod here elected to not moderate that out. I agree that would be a different talk about the definition of censorship and the history of that is a whole different thing.
If you want to keep this topic going seems like you may be proposing changes to the core flag system for the platform? A feature request topic may be better for that.
Do you have any suggestion on how to better handle this?
It’s a problem that I’ve personally never faced, so I’m curious to hear if you have a recommendation
Until that time, I think @KhoiUSA, @Ed_S and @ondrej nailed it in their initial replies:
Quick note: when looking through the lens of People, Process, Technology; a lot of times, we community managers look at Technology for solutions, while often it’s much better to deal with the People part first
