Ethsim2 reports two emails stuck in the mail queue for two hours, showing temporary failures. They checked logs in /shared/log/rails/production.log and /shared/log/mail-receiver.log but found no clear error. After identifying that the emails had large attachments (4-10 MB across 5-8 files) and a long email chain, they re-forwarded one with fewer attachments, which succeeded. Despite this, the queue still showed 11306 kilobytes in 2 requests. Ethsim2 then used postsuper -d ALL to delete the stuck messages, clearing the queue. NateDhaliwal notes the topic was moved from #community-wiki:sysadmins to Product Support.
Hello,
I have run
cd /var/discourse
.\launcher enter mail-receiver
mailq
and it shows for the last 2 hours 2 emails are stuck in the queue, (temporary failure)
i then run
tail -f /shared/log/rails/production.log less /shared/log/rails/production.log
so then i try
tail -f /shared/log/mail-receiver.log less /shared/log/mail-receiver.log
so then i exit, cd, then logout
and hope someone can help me here on meta?
Right, so i went into the Outlook of the Shared Mailbox that sent the emails, i can see they had a body but 4-10 MB of 5-8 attachments, and both a long chain of email. My admin UI attachment limit is 14MB and all file types were authorised.
I re-forwarded an email corresponding to the most recent of the 2 emails, reducing number of attachments, that worked quickly.
Now i shall clear mailq
cd /var/discourse
.\launcher enter mail-receiver
mailq
11306 Kilobytes in 2 Requests is still there
so i run
postsuper -d ALL
and get
postsuper: Deleted: 2 messages
run mailq agin for sanity, find that it’s empty
exit,cd, then logout
