Alright, this is definitely something with how I’ve set up this site’s email functionality.
I set up another site’s e-mail functionality and everything seems to be working correctly.
I think this is a function of how I’ve had to forward e-mail for the testing of ticketing while our official e-mail address is still in use by our old system.
I’m pretty confident at this point that once I can send e-mail directly it should work.
Thanks for the help!