Using Discourse as a ticket/support system for our company.
Everything was super easy to set up so I applaud all the people that came before in order to pave the way.
The only thing I’m finding a little odd is how carriage returns are being handled when going back and forth between e-mail and the web interface.
I created a new ticket via e-mail like so:
This is a semi-final test to make sure that staged user creation works correctly for tickets.
Thanks,
David
And it showed up as a new topic correctly, looking the same.
I replied using the web interface and typed:
This is a reply to test ticket 7. So far so good.
Thanks,
Support
But the e-mail that was received back to the OP looks like:
This is a reply to test ticket 7. So far so good. Thanks, Support
The next reply, from e-mail client to forum went like so:
This is a reply to the reply to test ticket 7.
Confused yet?
Thanks,
David
Posted as:
This is a reply to the reply to test ticket 7.Confused yet?
Thanks,
David
And the final reply was sent from support staff to “customer” via e-mail. Email formatted like so, (and showed up on the topic the same way):
The only thing confusing me is why the formatting gets messed up?
Thanks,
Support
But again was all one line in the e-mail that the customer received.
I need to fix it so it’s consistently adding line breaks where I need them. Sometimes our replies might be several paragraphs long and we’ll need those breaks for readability.