Using Discourse as a ticket/support system for our company. Everything was super easy to set up so I applaud all the people that came before in order to pave the way. The only thing I’m finding a little odd is how carriage returns are being handled when going back and forth between e-mail and the …

I found the freaking culprit! I had enabled Post excerpts in emails The description is In notification emails, always send excerpts instead of full posts But that’s not quite correct. It applies to ALL emails, not just notifications. An excerpt is a small portion, there is no need to strip f…

Can anyone confirm this is also happening for them? Is it just something about my specific setup? I’m trying to move our company over to Discourse for our tickets and away from what we currently use as I really dislike it, but it does at least keep formatting correct.

Has nobody else dealt with this issue? Even if you haven’t please let me know so that I can verify that it’s something specific to my setup as opposed to a general Discouse issue.

i think student finance England have this problem, but worse their line breaks are taken out altogether and you get no space but you can put a bizzarly formatted email on discourse composer and it fixes itself, like magic… looks like your outbound mail parser likes to remove line breaks is there …

[image] tknospdr: Just noticed that bold and italics don’t translate from web to e-mail either. neither deos rendered Math, though the parser deos strip the $ signs

I’ve just done a quick test with a PM to a test user and it looks fine in zohomail: The PM: <a class="lightbox" href="https://global.discourse-cdn.com/meta/original/4X/6/3/f/63fbb802fb7f6e5bbfaf5a3244a09ee10757f7fb.jpeg" data-download-href="/uploads/short-url/eguzCMPX7qCIc70JQRqv9Usqs3x.jpeg?dl=1" title="A vibrant, bustling street scene in Morocco showcases a spice market with colourful pyramids of spices, merchants attending to customers, and traditional architecture creating a lively atmosphere. (Captioned by AI)">[A vibrant, bustling street scene in Morocco showcases a spice market with colourful pyramids of spices, merchants attending to customers, and traditional architecture creating a lively atmosphere. (Captio…

I have viewed received messages in Apple Mail, Zoho webmail, and Gmail online. The server is sending outbound messages with Zoho mail settings. I sent this from Discourse: [A screenshot displays a profile icon with a checked circle and accompanying text including a line break test and a signatur…

[image] tknospdr: Just noticed that bold and italics don’t translate from web to e-mail either. Just for an extra data point, mine also work fine for this as well: [A screenshot displays an email from 'JammyDodger' to 'Test_Six', testing strong and emphasised text, with a 'Visit Message' ca…

Alright, this is definitely something with how I’ve set up this site’s email functionality. I set up another site’s e-mail functionality and everything seems to be working correctly. I think this is a function of how I’ve had to forward e-mail for the testing of ticketing while our official e-mail…

Looks like it’s something else about how the site is set up, I removed the extra forward and all my formatting is still being stripped. So now I’m back to being at a loss. Both sites use smtppro.zoho.com based accounts for sending out email. It’s not possible that a theme component or plugin woul…

Email reply formatting

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tknospdr (David Muszynski) June 27, 2025, 7:14pm 2

Just noticed that bold and italics don’t translate from web to e-mail either.

Topic		Replies	Views
"Broken" quoting of/into email Feature	17	1728	July 18, 2017
Change <br> into \r\n in incoming emails Support	0	267	July 14, 2022
Text of forwarded emails don't show up in posts Feature	28	8664	November 9, 2019
Line breaks when replying via email Support	7	1512	June 5, 2019
Abbreviated post instead of full post? Support	7	716	December 5, 2018

Email reply formatting

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