I asked this in another thread , but it’s last post before mine was 5 years ago, so maybe it won’t get as much attention as a new topic. I have a question from a non-devleoper’s perspective. I’m using Discourse as our company’s ticket system and I have it set up successfully to create new topics fr…

Do you have an email from the customer? if so you can forward it to Discourse and it will create a staged user for them. There’s a little on this behavior here in the “forwarded emails behavior” I think you’d want to change the relevant setting to “create replies” [이미지] Conf…

[이미지] awesomerobot: Do you have an email from the customer? if so you can forward it to Discourse and it will create a staged user for them. Not generally a direct e-mail. Most of the time it’s my boss forwarding me an e-mail from the customer and asking me to turn it into a ticket in order t…

You can also create a staged user by simply sending them a PM, and pasting in the email address as the recipient. If they are not a member already then they will have a staged user account. If they log in later using the same email address, their account will transform magically and they will see th…

This is probably the answer I’m looking for. I’ll report back as soon as I get a chance to try it out.

Another nice trick, if you are using a group for sharing the handling of tickets with a team, is to include that group when you send the PM. That way it will be sent from the group and any replies will also come back to the group.

Good to know, but I’ve set up the ticket system to contain everything within Discourse. It’s been working very well so far except for one client that uses their own ticket system to send support requests to us, once I have more clarity on the issue I may start another topic to try and get them sort…

Oh wait, not sure why I wrote “google group” - I corrected my post. :facepalm: I meant a Discourse group of course.

Well that makes more sense, but we actually don’t use groups. We use accounts only, and topics to track tickets.

[이미지] tobiaseigen: You can also create a staged user by simply sending them a PM, and pasting in the email address as the recipient. If they are not a member already then they will have a staged user account. If they log in later using the same email address, their account will transform magical…

Are you an admin or moderator, or in a group that is specified in the Send email messages allowed groups site setting? If not, then that error makes sense. [Screenshot 2026-01-27 at 4.50.17 PM]

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awesomerobot (Kris) 9월 16, 2025, 4:30오후 2

고객에게서 온 이메일이 있으신가요? 있다면 Discourse로 전달하시면 해당 고객에 대해 스테이징된 사용자가 생성됩니다.

이 동작에 대해 아래 링크의 “전달된 이메일 동작” 항목에 약간의 설명이 있습니다. 관련 설정을 "답장 생성"으로 변경해야 할 것 같습니다.

글		댓글	조회수
Create staged users via API? Development rest-api	8	1076	9월 15, 2023
Creating a staged user with an API call Development rest-api	29	4760	9월 16, 2025
Understanding email in functionality Support email	15	3205	12월 1, 2017
What is a staged user? Support	11	5601	2월 26, 2023
Invite someone to join and give them a staged user account Feature	19	3698	4월 20, 2018

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