We’re on Discourse 3.6 and seeing an issue where some users who should be receiving digest emails never do. Here’s what we’ve confirmed for the affected user: enable_digest_emails is true User has been inactive long enough to trigger a digest Email is valid and confirmed No bounce or su…

have you checked the user’s settings in their preferences-email tab?

Yes here is their setting, and here is the digest rendering for them telling us it should be sent. [IMG_7947] [IMG_7946]

Update / Repro Steps (Discourse 3.6) I ran an explicit repro for this using the Rails console to confirm what’s happening at the job level. Here’s what we see for the affected user: site: hvac now: 2025-10-15 17:23:01 UTC disable_emails: “no” disable_digest_emails: false default_email_digest_f…

Doing a little more work here, we found a handful (out of 4k) users who are actually reliably getting the activity summaries. Comparing one of these users who does get summaries to one who does not doesn’t show any difference in their settings. ===== xxxxx (ID: 4149) ===== Active: true, Suspended…

Can anyone provide a rails command that we can run to check how many digests / activity summaries are truly overdue? Essentially a health check that the system is in fact sending the summaries as designed.

You can try below rails console query, the active users who have email digests enabled and are due for their next digest email User.joins(:user_option) .where("user_options.email_digests = ?", true) .where("users.suspended_at IS NULL") .where("COALESCE(users.last_emailed_at, users.created_at)…

Is it possible the summary is skipped because the user didn’t visit for Suppress digest email after days?

@jahan_gagan that’s useful, but that is going to tell us who is going to get a digest/activity summary, but not who did NOT get their activity summary. Does that make sense? The question is how do we see who is NOT getting the digest that should be.

@Moin we have it set to 0 - to this should not be a factor.

Are you sure 0 disables that? Have you tried a large number instead? app/jobs/scheduled/enqueue_digest_emails.rb 7b588feeb .where( "COALESCE(user_stats.digest_attempted_at, '2010-01-01') <= CURRENT_TIMESTAMP - ('1 MINUTE'::INTERVAL * COA…

Digest/Activity Summary emails not sending for users even though all conditions are met (Discourse 3.6)

Product Support

Jacob_Peebles (Jacob Peebles) October 21, 2025, 1:39am 13

@Moin Thanks - no I am not sure. Changed it to 3000 - no change in digest being sent. Still seeing hundreds with the weekly frequency (now over two weeks) without being sent.

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Digest/Activity Summary emails not sending for users even though all conditions are met (Discourse 3.6)

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