Hi, digest emails haven’t been sent from my forum and I’m not too sure why.
Here are my digest email settings:
And when searching “digest” in email logs nothing shows up.
If someone could help with this that would be amazing thanks!
AI-generated summary
The user Prospleforum reports that activity summary emails are not being sent, despite correct settings and inactive users. Moin explains that summaries are only sent to users who haven’t visited the site or received emails recently, and checks if the users have the setting enabled in their preferences. Prospleforum notes that the default digest frequency is off for new users, and asks how to enable it by default. Moin confirms the setting is ‘default email digest frequency’. Prospleforum confirms the setting is already set to weekly. Moin tests on the forum and confirms the default is weekly. Prospleforum asks to check again in a week, but Moin deletes the account. Prospleforum tests again and still sees no emails. Prospleforum confirms no logs show activity. RGJ asks if ‘disable digest emails’ is checked or if ‘digest suppress categories’ is empty, but Prospleforum confirms these are correct.
Are there members that haven’t visited the site for a week?
Yep, definitely over ~50-60 (could be in the 100s) since the forum was first launched
Did you check which frequency they choose in their preferences?
You can also check these conditions:
The setting is ‘default email digest frequency’. The configuration options are also explained in the Configuring Activity Summary emails.
Hmnm but mine is already set to “weekly” as seen in the screenshot attached.
Could there be any other factors affecting this?
Is your forum https://forum.prosple.com?
I just created an account there and the digest frequency is weekly by default.
Ohhh interesting okay, would it be too much to ask if I could check in with you in a week to see if you received an activity summary email?
I deleted the account after taking the screenshot.
That’s alright, I will test on my end again. Thanks for the help!
I’ve tested with a new account, and no digest emails have been sent despite not being active on the forum for over a week.
Would there be any other possible causes to this?
Are you sure Admin - Settings - Email - disable digest emails is not checked?
Is digest suppress categories empty?
Hi Richard!
Yep, have made sure those settings are correct.
The settings are the same as the screenshot I uploaded at the start of this thread.
Apologies, I apparently did not scroll up far enough.