We’re on Discourse 3.6 and seeing an issue where some users who should be receiving digest emails never do. Here’s what we’ve confirmed for the affected user: enable_digest_emails is true User has been inactive long enough to trigger a digest Email is valid and confirmed No bounce or su…

have you checked the user’s settings in their preferences-email tab?

Yes here is their setting, and here is the digest rendering for them telling us it should be sent. [IMG_7947] [IMG_7946]

Update / Repro Steps (Discourse 3.6) I ran an explicit repro for this using the Rails console to confirm what’s happening at the job level. Here’s what we see for the affected user: site: hvac now: 2025-10-15 17:23:01 UTC disable_emails: “no” disable_digest_emails: false default_email_digest_f…

Doing a little more work here, we found a handful (out of 4k) users who are actually reliably getting the activity summaries. Comparing one of these users who does get summaries to one who does not doesn’t show any difference in their settings. ===== xxxxx (ID: 4149) ===== Active: true, Suspended…

Can anyone provide a rails command that we can run to check how many digests / activity summaries are truly overdue? Essentially a health check that the system is in fact sending the summaries as designed.

You can try below rails console query, the active users who have email digests enabled and are due for their next digest email User.joins(:user_option) .where("user_options.email_digests = ?", true) .where("users.suspended_at IS NULL") .where("COALESCE(users.last_emailed_at, users.created_at)…

Is it possible the summary is skipped because the user didn’t visit for Suppress digest email after days?

@jahan_gagan that’s useful, but that is going to tell us who is going to get a digest/activity summary, but not who did NOT get their activity summary. Does that make sense? The question is how do we see who is NOT getting the digest that should be.

@Moin we have it set to 0 - to this should not be a factor.

Are you sure 0 disables that? Have you tried a large number instead? app/jobs/scheduled/enqueue_digest_emails.rb 7b588feeb .where( "COALESCE(user_stats.digest_attempted_at, '2010-01-01') <= CURRENT_TIMESTAMP - ('1 MINUTE'::INTERVAL * COA…

Digest 邮件未发送给用户，即使所有条件都已满足（Discourse 3.6）

支持

Jacob_Peebles (Jacob Peebles) 2025年十月23日 17:25 14

好的，这是关于谁目前符合资格的测试：

我们现在要强制发送，但什么都没有发送……

选取一个未收到摘要的示例用户，并在管理员界面中进行检查，他们似乎完全符合资格……

話題		回覆	觀看
Digest Emails Not Sending to All Users – Need Help Debugging Support email	24	870	2025年十一月3日
Digest email not working Support activity-summary	7	1051	2019年二月20日
No Digest Mails - (at least) one user has none Support email , activity-summary	4	205	2025年十二月3日
Activity Summary not sent if other emails are sent Feature email , completed , activity-summary	18	1117	2024年七月18日
Activity Summary emails not being sent Support activity-summary	15	560	2024年六月28日

Digest 邮件未发送给用户，即使所有条件都已满足（Discourse 3.6）

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