Structuring an active support community migrating from Facebook

Yes! :100:

Stephanie - it could make a good case study later if you’re ever inclined to write it all up.

Also, once you start configuring your forum, I’d highly recommend keeping a chronological “dev log”. It could be as simple as a single text file. Make a dated note with some details & keywords whenever you enable a feature, adjust a setting, change a permission. It can be super useful down the road when you wonder “how did I make it do this..?

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