Hello, I just tried sending a personal message to a new user and upon submitting received an internal server error message, no other info. I tried again by clicking “send message” on that user’s profile card, same thing. I’ve already managed to send personal messages to groups in that past, of that I’m sure. Where do I start looking/troubleshooting? Or anybody “guess-know” what might be going on? [Screenshot 2026-07-22 at 14.57.47]

Are you able to update to latest version of Discourse?

[изображение] stephtara: received an internal server error message a pop up? or console message? Try to capture a screen shot or copy paste the error so we can see please

Added screenshot to post, sorry didn’t do it directly!

Internal Server Errors are combined with an entry in /logs - share the corresponding error and the backtrace (browser console can sometimes help, but ultimately this is something that snapped in the back end :collision: )

Job exception: unknown keyword: :private_message_context And under backtrace I have a whole lot of stuff, should I copy it all here? Oh wait seems I didn’t look at the time correctly, might be this actually: ArgumentError (unknown keyword: :private_message_context) lib/plugin/instance.rb:460:in ‘Kernel#public_send’ lib/plugin/instance.rb:460:in ‘block (2 levels) in Guardian#add_to_class’ lib/topic_creator

[Screenshot 2026-07-22 at 15.09.29] I can do an update but it’ll have to be a little later (in a couple of hours), last two times I did it I ended up having to troubleshoot stuff on the server so I want to do it when I have a bit more time before me than right now (appointment coming up). Worth doing before worrying more about this error? Can this have anything to do with the fact I have disabled private messages except to staff (IIRC, need to double-check) – but shouldn’t I, as admin, be able to message anybody?

[изображение] stephtara: Worth doing before worrying more about this error? Yeah, most of the time, it’s worth being on latest version. Just in case the bug’s already been fixed. Could also be an incompatibility with a plugin. [изображение] stephtara: Can this have anything to do with the fact I have disabled private messages except to staff (IIRC, need to double-check) – but shouldn’t I, as admin, be able to message anybody? Maybe, although it’s the first time I’ve heard about this specific error.

Hiya! Updated, and indeed, the problem is solved! Thanks so much :slight_smile: So to answer my question, first troubleshooting step = update Discourse :wink:

[изображение] stephtara: first troubleshooting step = update Discourse :wink: Yeah. Rebuilding and updating Discourse can solve most problems :slight_smile: It still looks like some kind of magic to me.

[изображение] stephtara: first troubleshooting step = update Discourse :wink: Yeah, Discourse moves so fast that bugs are often quickly discovered and fixed. This is both a blessing and a curse though (some people want stability, others want all the latest new toys). Glad your issues are fixed :+1:

Внутренняя ошибка сервера при попытке отправить личное сообщение новому пользователю — с чего начать? идеи?

Поддержка продукта Самостоятельное хостинг

zogstrip 22.Июль.2026 13:08:41 6

Можете ли вы обновиться до последней версии Discourse?

Тема		Ответов	Просм.
"Internal Server Error" when sending message Product Support multi-lingual	1	117	13.05.2025
The user cannot see his personal message Product Support personal-messages	11	1028	29.11.2023
Internal Server Error when creating new topic Bug	2	205	07.04.2025
Private Message Send API Product Support	21	5871	26.04.2021
Link to private message a user from outside via URL Plugin	2	2635	24.11.2015

Внутренняя ошибка сервера при попытке отправить личное сообщение новому пользователю — с чего начать? идеи?

Связанные темы