I’m trying to figure out how to add new users to the forum, and other posts show how to do it from the command line (not an option for this install) or they say to invite them from a post. However, when I invite from a post, and enter the email address of the user I want to invite, it just says it “can’t find that username.” So I’m completely stuck.
AI-generated summary
The discussion revolves around an issue where kyler, an admin, is unable to invite new users via email, receiving the error “can’t find that username” despite entering valid addresses. zogstrip confirms invites work for unknown emails, prompting questions about email validity and UI behavior. kyler shares a screenshot showing the error persists, and notes the forum is brand new. sam asks if kyler is an admin and whether rate limits apply — kyler confirms admin status and limited attempts. watchmanmonitor suggests the error may occur if the user already applied but wasn’t approved — though kyler says this doesn’t apply to their case. sam later checks if the issue was resolved; kyler replies that a reset is planned. tobiaseigen tests the flow and finds that re-inviting an email already in approval triggers a generic error: “An error occurred: There was a problem with your request.” They note the system should better inform admins that the user is already invited, and confirm duplicate invites are blocked once approval is pending. The thread remains unresolved, with a server wipe scheduled to address the issue.
I just tried and invite works fine when entering an unknown email address. Are you sure you entered a valid email address? Did the invite dialog change when you entered the email address?
Are you an admin or end user? Did you exceed the rate limit?
I’ve seen that when a user has registered for access, but was not yet approved.
(I was inviting them without knowing they’d already applied)
of course, that’s a one-off and probably not a reason for you to get errors with many addresses.
I’m the admin, and have only tried it on three different email addresses. They all do the same thing. This forum is brand new - Jeff just set it up for me.
Hmmm just wondering if you ever sorted this out, is your forum still running?
Thanks for checking in. Someone from there is wiping and reloading on Monday.
I just tested the use case of…
- saving and sending an invite to an email address
- accepting the invite using that email address
- not approving the new user yet and repeating (1)
- get the following cryptic error:
An error occurred: There was a problem with your request.
I’m not sure what the history is here and why we don’t tell the person doing this that the user has been invited already. But at least it is not possible for the same email address to be invited multiple times once an approval process is underway.