Log In and Sign Up button broken after update

Product Support

AI-generated summary

The user nnamso_ reported that the login and sign-up buttons on their site, http://mytestimony.com.ng, stopped working after an SSH update. codinghorror suggested checking for third-party plugins and trying safe mode. pfaffman suspected a CSS issue, possibly from a chat window or hamburger menu. simon provided a workaround by accessing /users/admin/login or editing the HTML to remove the ‘hidden’ class from the login modal. nnamso_ successfully logged in using the HTML fix and confirmed that removing custom JavaScript resolved the issue. nnamso_ thanked simon for the help.

1

After updating via SSH my site http://mytestimony.com.ng/ Log in and Sign up button is broken what should i do ?

2

How are they broken? Do you have any third party plugins installed? Try safe mode.

3

I It’s probably some CSS on your site. My guess is that it’s whatever inserts get site control that inserts a hamburger menu at the bottom right of the page. It’s making your site uncontrollable.

4

How do I run in safe mode? I don’t have any third party plugin installed

5

How do i fix this? I can’t login because of this as administrator.

6

Try going to /users/admin/login and see if you can login through the email that sends you. If that doesn’t work, you can probably login by editing the html content of your site with developer tools. Search for ‘login-modal’ and edit the html to remove the ‘hidden’ class.

Screenshot 2017-06-03 01.49.50.png899×191 31.4 KB

7

@simon Thank you very much sir. I was able to login based on your second option of removing the ‘hidden’ class.
How can i fix this problem ? I have disabled all the custom CSS and the issue still persist. Thank you in advance.

8

If you are using custom javascript, try removing it.

It looks like some styles are being added with the chat window.

9

Yes i just removed it and it works now . Thanks a million. @simon