Can't change post ownership to an email address

[tknospdr (David Muszynski)]

@tobiaseigen

Have you considered “unstaging” these users? Currently that can be done at the command line which I know is not what you are looking for.

cd /var/discourse
./launcher enter app
rails c
User.find_by_email("itsmedebryc@yahoo.com").update(staged: false)

Maybe a button to unstage via the user admin page is the feature request we are looking for here.

I don’t want to unstage them because I don’t want them to be exposed to anything like summary e-mails that they may not be interested in receiving unless they create their own account on our forum.

@tobiaseigen

Another idea that comes to mind.. does the service ticket absolutely need to be started by the customer? Why not just start the ticket (PM) yourselves from your group inbox and include their email address? Then you are the author and they are involved.

We don’t use PMs, we use category topics. If there’s a way to add them to the topic that would be fine by me.