Messages bouncing when replying to topics

Support
1

Hi Team,

We’re facing problems with replying to topics via email doesn’t work. The messages bounce back, and the topics aren’t getting updated.

This issue was recently reported. However, based on the email history it looks like the last email we received was on July 18, 2023. So apparently it seems like this has not been working for a long time. And the weird part is there is nothing in the rejected email list.

This image shows an email notification from Google about an email delivery issue, stating that the message to a forum address couldn't be delivered due to the recipient server not accepting the connection request and will be retried. (Captioned by AI)
This image shows an email notification from Google about an email delivery issue, stating that the message to a forum address couldn't be delivered due to the recipient server not accepting the connection request and will be retried. (Captioned by AI)720×552 63.7 KB