I have been using Filter for this here on meta. (Not sure why the filter link disappeared from the first section of the sidebar recently - have been looking into that!)
I put the following filter links in a custom section in the sidebar.
- support triage
- category: support
- status: open and unsolved
- activity-before: 7 days ago
- assigned: nobody
- bug triage
- category: bug
- status: open
- activity-before: 7 days ago
- assigned: nobody
- tag: not fixed
- ux triage
This allows me to quickly get to a list of topics that haven’t had any activity for over a week and have not yet been resolved. When I have time during the day I chip away at that list by answering what I can and assigning to colleagues what I can’t.
What I am still lacking is the ability to easily indicate which topics are unresolved, I don’t know the answer myself and I am not sure who I can loop in. I have started a list of people I can reach out to in these cases but it’s still a work in progress.
Tags are an obvious solution to reach for but they also create alot of structure that can be hard to maintain, because you are having to manually change them as topics change unless you have created some automation. It may not be worth all that effort to keep the tags up to date.