Hi there, I’m trying to confirm a new admin but the link in the email is broken. [image]

Looks like your email provider is adding tracking to your outgoing emails. Maybe try disabling that?

thanks for the fastest reply in history of customer support! :smiley: My email provider is gmail…any idea how should I disable that?

I meant the outgoing SMTP email provider. Are you using GMail for that?

Most likely yes - it’s a company set up but we use Google Workspace

So that URL https://url3447.singularitydao.ai/ls/click?upn=stuff is not something Discourse will generate out of the box. There is something between Discourse and the final sent email that is manipulating the links in emails. Maybe your company enabled a tracker feature. I signed up to your forum a…

Yes apparently we have SendGrid…anyway I can manually confirm the admin instead?

You need to turn off link tracking in sendgrid. That’s almost certainly your problem. You can use Create Admin Account from Console to get logged in before that.

Enlace de confirmación de administrador roto

Soporte Instalación

pfaffman (Jay Pfaffman) 10 Junio, 2021 11:53 8

Necesitas desactivar el seguimiento de enlaces en SendGrid. Eso es casi seguro tu problema.

Puedes usar Crear cuenta de administrador desde la consola para iniciar sesión antes de eso.

2 Me gusta

Tema		Respuestas	Vistas
Confirm Admin Account in admin_confirmation_message email can't be clicked Support	8	1034	20 Mayo 2019
I keep getting confirmation mail Self-hosting	4	707	5 Abril 2019
Wrong link on confirmation email Support	3	562	20 Marzo 2019
New user e-mail verification link is 404 Support	8	599	12 Febrero 2022
Confirmation email link (after change) is broken ("Oops!") due to bad email customization Support	17	1737	11 Julio 2024

Enlace de confirmación de administrador roto

Temas relacionados