Hi there, I’m trying to confirm a new admin but the link in the email is broken. [image]

Looks like your email provider is adding tracking to your outgoing emails. Maybe try disabling that?

thanks for the fastest reply in history of customer support! :smiley: My email provider is gmail…any idea how should I disable that?

I meant the outgoing SMTP email provider. Are you using GMail for that?

Most likely yes - it’s a company set up but we use Google Workspace

So that URL https://url3447.singularitydao.ai/ls/click?upn=stuff is not something Discourse will generate out of the box. There is something between Discourse and the final sent email that is manipulating the links in emails. Maybe your company enabled a tracker feature. I signed up to your forum a…

Yes apparently we have SendGrid…anyway I can manually confirm the admin instead?

You need to turn off link tracking in sendgrid. That’s almost certainly your problem. You can use Create Admin Account from Console to get logged in before that.

Link di conferma admin non funzionante

Supporto Installazione

pfaffman (Jay Pfaffman) 10 Giugno 2021, 11:53am 8

È necessario disattivare il tracciamento dei link in SendGrid. Quasi sicuramente è quello il problema.

Puoi utilizzare Crea un account amministratore dalla console per accedere prima di ciò.

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Link di conferma admin non funzionante

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