Advice on a support bot for a technical support forum (Discourse AI vs Discourse Chatbot)

[EricGT]

@EricGT

To improve the ability of the bot to help users it should perform a series of questions to collect information to better understand the problem similar to the way a medical doctor will for a diagnosis and prognosis.

FYI

Not suggesting this be added but useful for ideas in the future.

“DiagGPT: An LLM-based Chatbot with Automatic Topic Management for Task-Oriented Dialogue” by Lang Cao (pdf )

For those that recognize the info it was also posted here.