Consejos en un foro de soporte

[ondrej]

@another_username

¿Está Discourse bien adaptado para esta aplicación?

Míranos aquí en meta

Discourse es una muy buena plataforma para un foro de soporte, ya que todo el contenido es fácilmente buscable y se divide en categorías y etiquetas.

@another_username

hizo que la información y las soluciones fueran difíciles de encontrar

¿Puedo preguntar por qué? Quizás el otro foro no tenía algunos de los complementos que se enumeran a continuación, que ayudarían a tu comunidad de soporte:

Discourse Solved

Summary Discourse Solved allows users to accept solutions on topics in designated categories. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: [admin/plugins] After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting. Alternati…

Discourse Docs

This plugin is being retired in favour of the experimental Doc Categories plugin. We will still support Docs until the new plugin is no longer considered experimental. Summary Discourse Docs provides the ability to find and filter knowledge base topics Repository Link https://github.com/discourse/discourse-docs Install Guide How to install plugins in Discourse Features The Discourse Docs plugin is a powerful tool that…

Discourse Assign

Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Features Discourse Assign adds a “tag like” annotation on the topic list and topic header with the username of the assigned user. [image] It allows you to assign topics to users and list all of the assigned topics…