Hello all. I was looking for advice on starting a technical support site. I have looked at plenty of forum-based ones and found them lacking in appropriate structure and functionality. Can anyone recommend a highly functional technical support solution? Is Discourse well suited to this applicati…

[image] another_username: Is Discourse well suited to this application I mean look at us here on meta :laughing: Discourse is a very good platform for a support forum as all content is easily searchable and split into categories & tags. [image] another_username: made information and sol…

In addition to Customization > Plugin mentioned by @ondrej This plugin was designed with support in mind. [image] Private Topics Plugin Plugin information_source Summary Private Topics Enables private topics in a regular category hammer_and_wrench Repo…

Thank you for your reply. It is most informative. [image] ondrej: Can I ask why? Perhaps the other forum didn’t have some of the plugins listed below which would help your support community: a) The threads were long, meandering discussions and most posts held no useful information. I admit …

You’re very welcome. With additionally there are full Customization > Theme that include some prepackaged Customization > Theme component . Theme components can be added to any themes be it the default theme or a custom one. Iirc Western Digital I think it was sponsored the Docs plugin There is …

Thank you. [image] Dan DeMontmorency: With additionally there are full Customization > Theme that include some prepackaged Customization > Theme component . Sorry, I don’t think I understand what you mean :confused: [image] Dan DeMontmorency: Checkout Documentation section here as they …

FWIW, in addition to our existing customers that use Discourse for technical support services , and our own public Meta Discourse forum here, we also run a full technical support forum in private categories dedicated to our enterprise customers. We assigned topics and posts to each other, use whisper…

[image] another_username: [image] Heliosurge: With additionally there are full Customization > Theme that include some prepackaged Customization > Theme component . Sorry, I don’t think I understand what you mean :confused: Themes generally do full visual customizations. Click on Cust…

Checkout this Customization > Theme Goto the page and under resource click on demo. This will give an idea of how much you can customize the look. And well if you like Star wars pretty cool. [image] Star Wars theme Theme Star Wars theme What better way…

Wow, thank you, a lot. That’s a lot of info to read through. I feel such a relief when I find what I’m looking for on the Internet, nowadays lol <3

I believe @simon helped set up a lot of support sites while he worked on the Discourse team. I remember that he has been advocating to make it easier for new admins to set up support sites on Discourse in future, with the idea of built-in templates or configurations and so on. He might have some ti…

Conseils sur un forum d'assistance

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ondrej Juillet 28, 2024, 6:16 2

Je veux dire, regardez-nous ici sur meta :rire :

Discourse est une très bonne plateforme pour un forum de support car tout le contenu est facilement consultable et divisé en catégories et balises.

Puis-je demander pourquoi ? Peut-être que l’autre forum n’avait pas certains des plugins listés ci-dessous qui aideraient votre communauté de support :

Sujet		Réponses	Vues
Using discourse as a community ticket system Feature	44	18328	Juin 22, 2025
5 years on - how have you found Discourse? Community Building	24	4691	Mai 9, 2022
Use Discourse as a Private Support/Ticket System Administrators how-to	19	12152	Mai 11, 2025
Comment on a question instead of answering it Support	12	3958	Janvier 28, 2020
Discord and Discourse - Better Together \| Blog Blog	12	5241	Décembre 28, 2021

Conseils sur un forum d'assistance

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