Conseils sur un forum d'assistance

[ondrej]

@another_username

Est-ce que Discourse est bien adapté à cette application ?

Je veux dire, regardez-nous ici sur meta :rire :

Discourse est une très bonne plateforme pour un forum de support car tout le contenu est facilement consultable et divisé en catégories et balises.

@another_username

rendait l’information et les solutions difficiles à trouver

Puis-je demander pourquoi ? Peut-être que l’autre forum n’avait pas certains des plugins listés ci-dessous qui aideraient votre communauté de support :

Discourse Solved

Summary Discourse Solved allows users to accept solutions on topics in designated categories. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: [admin/plugins] After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting. Alternati…

Discourse Docs

This plugin is being retired in favour of the experimental Doc Categories plugin. We will still support Docs until the new plugin is no longer considered experimental. Summary Discourse Docs provides the ability to find and filter knowledge base topics Repository Link https://github.com/discourse/discourse-docs Install Guide How to install plugins in Discourse Features The Discourse Docs plugin is a powerful tool that…

Discourse Assign

Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Features Discourse Assign adds a “tag like” annotation on the topic list and topic header with the username of the assigned user. [image] It allows you to assign topics to users and list all of the assigned topics…