Is there a way to allow personal messages that you have sent or received to show up in the global search results? or to toggle this option on/off?
I figured out that you could type in a keyword from a message and then: in: messages which will search your messages. The average user wouldn’t know that.
Some of our users are coaches and may want to keep a longstanding log of their players and the progress that they are making. Using DM’s to yourself is a great way to do this. They just create a standardized Topic Description like: COACHING: Customer_Name
Then, every time they finish a training session they can add a comment about what they did and the next steps for that person.
It’s kind of like using the messages tool as a CRM. In this case, being able to get to a Trainign log with a client, from the global search, would be convenient!