We are trying to calculate how many questions are posted through our Community Forum (based on Topics and Replies).
At first, we calculated this with the reports Topics and Posts.
But the thing is we are not sure anymore if the messages sent to the ‘‘Private-Support’’ are included in these two reports. Does anyone know?
Are the private-support topics considered as messages and counted separately (for example, in User-to-User (with replies) or User-to-User (excluding replies)) or are they included in the total of Topics and Posts?
Is there anyway of seraching the Private-Support messages separately?
Thanks in advance,