My guess is that your team have added some code to your WordPress site that is automatically adding users to the “General” group. There are two different ways that this could be done:
- using the
add_user_to_discourse_group
function: Manage group membership in Discourse with WP Discourse SSO - using the
wpdc_sso_params
filter: Automatically Adding New Users (from WP integration) To A Group - #4 by simon
It’s also possible that your team have renamed the “trust level 0” group to “General”, but that seems unlikely.
Assuming that users are currently being added to the “General” group with code that’s been added to your WordPress site, you need to find the code that is causing that to happen, then edit the code to change “General” to “Onboarding”.