Backup Process Was Cancelled

Does anyone know what could be causing the backup process to get cancelled? Our server’s disk usage is still below 10%. The logs in the UI don’t show anything that could help further troubleshoot the error. I would like to get advice on what else could I check in Discourse?

Please make sure you are using the latest beta version as there were multiple fixes in the last couple of months that could result in this error.


Hello. This was working a few day ago. Not sure why the error suddenly appeared. Are there specific PostgreSQL settings related to doing backups?

Are you using the latest version? It shouldn’t happen there anymore.

If you can’t update to the latest version, try executing BackupRestore.clear_shutdown_signal! in the rails console. And whatever you do, don’t cancel a running backup in the UI, otherwise you will need to do this again. :wink: