Meilleures pratiques pour l'escalade des problèmes clients

[mangcat]

Hi all,

I am using Discourse as a platform for a customer-facing forum. I was wondering if others have any best practices for escalating discussion threads to cases that are then worked over email with the customer?

Thanks,
Cat

[pfaffman (Jay Pfaffman)]

You can convert a topic to a pm. (Click the wrench of you’re a moderator)