I’m trying to find a way to let our support staff cooperate better. Each staff member has his or her own account, but they can’t see if someone else in the staff has already seen and answered a question. This forces everyone in the staff to read every new topic to see if there are any unanswered questions somewhere.
Is there already some function or plugin that solves this problem, or am I maybe thinking the wrong way about this?
How do others do?