In many ways, our company seemed well-positioned for the COVID-19 pandemic. We’d already been a 100% remote company, spread across many time zones and countries. We’d learned to use tools (like Discourse!) asynchronously to communicate and work effectively. When push came to shove, though, it didn’t help much. Our employees were as negatively affected by the virus as anyone else.
I think this is the most important part. If we can find ways to take care of one another in the process of working together, we build trust and the business at the same time.
I really enjoyed Simon Sinek’s latest book, which is directly related to this topic.