Hello there One of my users reported me today that he’s receiveing a huge amount of mail notifications from our discourse forum. I signed-in on his account and checked what’s up - it turned out that he has a highest subscribtion level set for all topics in one of our categories. He could obviously …

This sounds like a bug somewhere. Have the user click “unsubscribe” on one of the notifications and then they will have a screen that will hint them to stop watching the category. If the issue is persisting, via user prefs Add category to watching -> Save Remove category from watching -> Save

As a first step, log in as this user, go to the category, and set the category notification level back to “normal”.

It’s already set like that :wink: It kind of looks like he has changed the subscription level for each topic one by one. Which is impossible imho.

You will need to execute a command at the Rails command line to reset all his notifications. Perhaps @techapj can assist with the details? Are you sure no other users have this problem, perhaps as a result of the migration?

It’s pretty hard to say. Just one guy reported it so far but i can’t really check it anyhow.

Just to clarify, because the language is important here: this user has watching notification level set on thousands of topics?

Yup, exactly, that’s the case.

I’m facing the somewhat same issue [afbeelding] Notification email for all posts on topic to users who even aren't tracking the topic support Question: What’s meaning of “user_posted” on email report page(/admin/email/sent) ? [image] and possible bug: Something is wro…

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Ondersteuning

naveedahmada036 (Naveed Ahmad) 7 september 2016 om 06:52 9

I’m facing the somewhat same issue

Topic		Antwoorden	Weergaven
Change notification level with a link Feature notifications	11	2516	29 januari 2026
Change category "tracking" subscription to "watching" if I post a reply Support	28	2140	19 april 2017
Disable post notifications on one topic only Support	9	1162	3 juli 2023
Unsubscribing from a topic using email Using Discourse how-to , email , notifications	0	2202	15 mei 2017
How does one subscribe to ALL posts/categories? Support	22	2350	13 maart 2023

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