I am admin for our community and I have a user complaining about harassment from another user. They said they received negative messages and PMs, but could no longer find the messages… They copy-pasted a quote they said they found in an email notification.
At first, I thought this person (the complainant) was confusing email notifications about public threads with private messages, but the interactions between the two users in public didn’t match the forwarded quote, and hadn’t been edited.
Moreover, the quotes didn’t appear in the “accused” user’s deleted posts, nor in their private messages (sent, archived, inbox).
So, I’m confused. Is it possible for users to send Private Messages, then delete them in a way that Admins can no longer see them?
I know there is no block function for the complainant to use, but before we have a word with the “accused” guy, I wanted to see the actual messages… I’ve asked the complainant to forward me the emails, but some clarification would be great.