How to delete private messages?


#1

Hey

Can we delete private messages? I can archive private message but cannot delete it… May be I miss something…


(Anton) #2

From what I understand, you cannot technically entirely delete a topic. Only admin can delete PMs, yet they are still recoverable (I guess there’s just a flag in database).

Also, it would be incorrect to delete a PM thread if the other side does not want it deleted. That’s probably why the only option for you is to archive it.

Later, if they reply into your archived topic, it will be automatically moved to inbox. If it was deleted, what would happen instead?


(Vanina Yordanova) #3

But then how the Admin can delete private messages? I would like to delete just welcome messages sent by the Discobot. Is that possible?


(Felix Freiberger) #4

As an admin, you can mark topics as deleted by hitting the trashcan below the first post, hidden behind the button:


(Vanina Yordanova) #6

I understand what do you mean, but can I do that for all topics?


(Felix Freiberger) #7

Doing that for many topics requires a lot of patience, or some fiddling around in the Rails console.

Given that you recently imported, I’d recommend that you disable these messages and re-import instead, just as @pfaffman recommended here :slight_smile: