Cannot delete banner post

Product Support

AI-generated summary

User Ricardo_Viteri encountered an issue where a banner post remains visible to both public and logged-in users after removing it. AmiAthena advised checking if the post was unpinned before deletion, and Ricardo_Viteri confirmed this step was taken.

AmiAthena suggested a caching issue might be the cause and recommended waiting before deleting the post. Ricardo_Viteri questioned the delay, but Mittineague clarified that Discourse is built with Ruby and Ember, not Java.

sam made an unrelated comment, while Ricardo_Viteri acknowledged the mistake. AmiAthena requested a screenshot of the wrench options, and Ricardo_Viteri confirmed a notification appeared when unpinned.

sam suggested a workaround, but eviltrout pointed out that deleting a banner should stop it from showing. codinghorror asked for verification, and techAPJ confirmed that deleting a bannered topic removes the banner, suggesting a possible caching issue. techAPJ also recommended refreshing the page.

jessicah reported a similar issue on a different version and found a workaround. sam emphasized the need for an exact repro to fix the issue, possibly related to migration.

1

After removing the banner it still shows to both public and logged in users.

Please advise

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2

Did you make it not a banner anymore (un-pin topic) before you deleted it?

3

I did change it to not a banner

4

How long did you wait between un-pinning the topic and deleting it? Perhaps there was a caching issue and the un-pinning can’t properly take effect because the topic doesn’t exist, so it can’t perform actions on it?

5

I don’t understand why this would not work immediately. Isn’t Discourse java based?

6

Errrmm. No, It’s Ruby and Ember

7

I do not understand why this car is not fast, isn’t it green?

8

My bad.

How long should I wait?

9

After you un-pinned it, did a new post appear in it that said it was no longer a banner?

10

Yes, that is correct.

11

Can you provide a screenshot of the wrench options on the topic?

12

try:

  • undelete
  • unbanner
  • delete
13

If this works it’s a bug. Deleting a banner should stop it from showing up.

14

@techapj can you verify this case? What happens when you delete a bannered post?

15

I just tested this case. Deleting a bannered topic removes banner.

Did you try refreshing the page?

16

I’ve just run into this exact issue, running v2.1.0.beta2 +289. Not sure if my case is related to server migration or not.

My only workaround was to create a new banner topic, unpin topic, then finally delete it.

17

We need an exact repro here to fix it, @techAPJ tried and had no luck. Possibly related to migration.