solved topics auto close hours to 168 (7 days) so that when a thread is marked as solved, it closes 7 days after the last reply.
This works… a lot of the time. And, sometimes we have users who don’t come back for a week (Christmas break, a vacation, our software not being the most important thing in their lives ) and mark a thread as solved… the thread automatically closes.
This prevents a user from saying “thank you” (which we like in our community ) or following-up with additional details (the next problem they had to solve, suggestions on how we could improve a feature so they don’t stumble next time).
It would be great if the timer started once the thread was marked as solved, rather than the last reply.