"Create" Permission

[KazWolfe]

I would like to get a special permission for just “Create.”

Essentially, this would be used to create a special “Support Ticket” category, where users can post support tickets and see them, but not other tickets.

It would act a little like this concept, but it would not allow others to see threads that don’t belong to them.

Could this happen one day?

[codinghorror (Jeff Atwood)]

Why? I do not understand the purpose of this.

• Create a category and set permissions so only that user or group can see it

or

• Send a private message, then only the creator and the recipients can see it

Can you describe the use case with a couple specific real world examples?

[mcwumbly (Dave McClure)]

There are many topics covering similar requests. You can see many of these topics linked to the first post here:

Private messages to a group, or other means to handle private support requests

We will be deploying discourse primarily as an open forum for users of our products to discuss features, bugs, usage, etc. Our customers still often need a private channel to discuss certain issues, however. To date, they are all used to emailing ‘support’, where a group of us can respond and stay copied on the conversation. But I’m hoping to steer folks toward the forum where possible to encourage people to use the open resources on the forum. Worst case, we will just end up replying to the…

The ideas Jeff offered above are probably the best options for now.

There was also some recent activity in the ‘Create and See’ which offers some home better group messaging for other improvements that seem to have support from the core team in the future:

@sam

I would like to slot this to a release @codinghorror its kind of critical for anyone migrating off zendesk

@mcwumbly

I am not sure the category permission paradigm is the best place to start.

It may be worth exploring enhancements to the private messaging feature to enable these workflows.

@codinghorror

I would like to see better group mentions and PMs.

@sam

Perhaps a search filter + minor change will give us a large amount of this request …

Allow users to easily create PMs to a group (without expansion hacks that are used with the @mention stuff) - never been a fan of the expansion hacks.

Allow for a search filter to:GROUP_NAME to see all PMs sent to a particular group in the full screen UI

Together I think this would cover the sentiment behind the original request.

[KazWolfe]

Essentially, I’d like to create a “Support Ticket” category for my forum.

Anyone may open up the “Support Ticket” category and see all of their past tickets. Admins or members of the “Support” group would be able to help people out with their various problems, while keeping tickets private.

I’d prefer something like this over PMs because this would just be more organized and more easily searchable. Plus, it will allow users to see only support requests in a single place.