"Create" Permission

[mcwumbly (Dave McClure)]

There are many topics covering similar requests. You can see many of these topics linked to the first post here:

Private messages to a group, or other means to handle private support requests

We will be deploying discourse primarily as an open forum for users of our products to discuss features, bugs, usage, etc. Our customers still often need a private channel to discuss certain issues, however. To date, they are all used to emailing ‘support’, where a group of us can respond and stay copied on the conversation. But I’m hoping to steer folks toward the forum where possible to encourage people to use the open resources on the forum. Worst case, we will just end up replying to the…

The ideas Jeff offered above are probably the best options for now.

There was also some recent activity in the ‘Create and See’ which offers some home better group messaging for other improvements that seem to have support from the core team in the future:

@sam

I would like to slot this to a release @codinghorror its kind of critical for anyone migrating off zendesk

@mcwumbly

I am not sure the category permission paradigm is the best place to start.

It may be worth exploring enhancements to the private messaging feature to enable these workflows.

@codinghorror

I would like to see better group mentions and PMs.

@sam

Perhaps a search filter + minor change will give us a large amount of this request …

Allow users to easily create PMs to a group (without expansion hacks that are used with the @mention stuff) - never been a fan of the expansion hacks.

Allow for a search filter to:GROUP_NAME to see all PMs sent to a particular group in the full screen UI

Together I think this would cover the sentiment behind the original request.