Did you modify default trust levels at all? That is, do new users properly start at trust level 0? Can you take a look at the settings and check your “show only modified” and examine any modified settings you have that could have impacted this?
Also, make sure you run the Akismet plugin; it’s standard on all our hosting to deal with the huge numbers of 100% human spammers out there today.
Is this a standard plugin? I thought I read (either you or Sam) say that there were too many false positives with it so I didn’t look any further into it. Is there a thread or info page about it here anywhere?
How can I tell? (Is it logged anywhere?) We tried to get rid of them as quick as we could (they were relentless!) however I did notice that the same user posted more than one as when I was dealing with flags (and banned one member and all their posts) on a few subsequent flags it would report as an error/not found (so I assume belonged to same user).
Thinking about it now, I am not 100% sure all of our mods were doing ‘Delete and ban IP and email address’ which may explain why they were able to post more than once. Also some were dealt with by TL4 members who I believe can’t ban accounts?
I’m going to check with the mods and see how they were dealing with it… and will report back.
Edit: Looks like I had disabled auto block fast typers on first post I have re-enabled for now (does anyone experience false positives with this?)
It sends all new user posts, yes. Akismet is quite valuable in a world of ever-increasing 100% human, manually entered spam…
We take spam VERY VERY seriously and want everyone to be safe by default. The lesson here is
Use the Akismet plugin if you can, it helps immensely with human spammers. There can be some minor charges involved with Akismet, but it’s worth it.
Do NOT change our trust / rate limit defaults unless you truly understand the risk you are incurring with each setting. Our defaults are finely honed to prevent 99.9% of spam, so when you loosen them, you are explicitly opening the door to more spam.
I just wanted to address this, on our site, sure we get a false positive or two a week, where the user asked their question on one forum and then copied/pasted it on ours, thus was identified as a fast typer. Just realize those that do that will end up in the moderation queue and blocked form posting until it is cleared. For our site we have staff all over the globe, so that usually means worst case, an hour goes by before they are unblocked.
We get quite a few copy and pastes so I’m not sure how this is going to pan out - happy to see how it goes though.
For us I am not as concerned about spam on the forum (as mods will see it sooner or later) it’s just when it automatically gets tweeted to our Twitter account. What would be cool is an integrated Twitter plug-in that only Tweets topics posted by TL1 + users without requiring approval, as well as detecting when a topic is deleted and then the tweet gets deleted too.
Heard back from two of our mods and they did the ‘delete and ban user’ option as well. I know that one TL4 members was unlisting and closing/archiving tho (as seen in the first couple of screen grabs above).
You should still be able to delete the user as a spammer. Flag them yourself if you need to. Also, you can manually add IP and/or email addresses to the block list if you can’t delete the user as a spammer for some reason.
There is only one reason why it appears in Needs Approval. They typed it too fast. (or potentially, 1st post to moderation queue is enabled? all topics/posts for TLs below what is selected for approve new topics unless trust level and approve unless trust level)