Discourse as a private email support portal

[DeanMarkTaylor (Dean Taylor)]

@Knagis

One thing that I don’t see mentioned above and what we are using is to promote a private conversation to a public one by moving it in a public category.

This has now been implemented, see here:

Convert a private message to public topic or vice versa

I just pushed a commit that adds a button (visible to staff) to admin wrench to make a topic public or private message. Convert public topic to private message: [image] Small action post indicating that public topic is converted to private message: [image] Convert private message to public topic: [image] Small action post indicating that private message is converted to public topic: [image]