I don’t like the idea of an AI power Q&A Discord bot. Beyond the extensive waste of water and electricity, a properly maintained knowledge base and frequently asked questions resolves most use cases. In addition, prompt injecting and AI hallucinations are an issue that I’ve yet to see resolved.
My take is both are meant to be used. Discord is meant for real-time chatting and presentations and discussions. Forums on the other hand have an expected time delay and are more importantly index-able by Google.
If there’s questions and content that users wanna see and know about, like say issues with the main website; forums a really good place for it. Users can go to their favorite search engine and find out about their tech support questions.
Whereas with Discord everything is intended to be accessible only if you have a Discord account and the user has been verified to the server’s specifications. It doesn’t always happen that way, especially with a rogue Discord bot user feeding the chats online or some sort of Discord proxy. The chats are just meant to be chat at the end of the day though.