I don’t disagree, but the reality is users don’t search. They ask one after one same questions again and again, even in chats (no matter of platform). And at that time a bot can be helpful, or useful anyway.
The right solution would be fix that main reason why users must or need to ask, but maybe building a bot is easier than fixing reasons 
Generalisation [1] of course, because there is as many reasons and needs to ask than is people.
But this sidestep is off topic now, because it is about do we need AI really everywhere and this topic is beyond of that handling one special case.
just FYI, but I didn’t remember english form and I asked AI to translate Finnish yleistys. It offered announcement, and that wasn’t the first time when here used model is on google translator level ↩︎