@codinghorror I started the buying process, Page one
required me to enter the website address for a community that didn’t yet exist. I
really didn’t know what the heck I was creating here, could it be changed later
if I’d done it wrong? Maybe once you create that’s it I wondered. There was
nowhere to find out the answers. The next page was payment card details, and I
thought hang on a wee minute here, this feels like depositing a days takings by
walking up to my local Bank of Scotland, opening the door and throwing in the
cash and walking away, leaving it to the staff.
That’s what you get by your attitude that you’d rather pay
engineers than sales guys; a website that’s set up to speak to and sell to tech
geeks who love designing plugins, debating the technicalities of your software
etc, and they’re great people to have on board to progress and challenge what you’re
doing, but they’re a limited market because what you are not doing is talking
to any other type of customer.
The level on basic information Discourse supply on their products
is shockingly poor and these forums do not make up for it. You promote the features
of your product but where’s the detail? GitHub? Yes if you are a techie but no
for the rest of us.
Let me say I think your product looks beautiful but all being well i would like to have been in a position to buy it if it suited me on day one, but we’re on day six and I don’t have answers to basic questions.
Customers like me don’t care much for the technology Discourse or NodeBB are based upon, we want to know how it works for our businesses, our communities, our users and our commercial partners. What you’ve told me today is I’m not going to be taken seriously, and what really saddens me is I can’t progress any further here because if I can’t taken seriously when I’m buying a product how bad might it be when I become a customer and I’m tied in to that product and service.